Define

In the vast sea of processes, there exists a navigator, a captain, steering the ship towards excellence. Join us on a journey to uncover the role of process owners and leadership in the realm of quality control and process improvement. Setting Sail: Introduction to Process Owners and Leadership Imagine a ship setting sail on the […]

In the realm of business, customers are the cornerstone of success. But what if we told you that there are not only external customers, the ones who buy your products, but also internal customers, who are just as crucial? Let’s explore the dynamics of internal and external customers and how they intertwine with quality control

In the intricate dance of project management, there exists a group of individuals whose influence can make or break the success of a venture. These individuals, known as project stakeholders, hold the keys to steering projects towards triumph or turmoil. Let’s embark on a journey to understand the profound impact of project stakeholders on quality

Quality control and process improvement may sound like complex terms, but in reality, they’re like the gears in a bicycle that keep everything running smoothly. To understand them better, let’s delve into the world of methodologies and how choosing the right one can make a significant difference. What’s a Methodology? A methodology is like a

In the bustling world of quality control and process improvement, where chaos and order dance a delicate tango, there exists a secret weapon: the Priority Matrix. Let’s embark on a journey through the fields of organization and efficiency, exploring how this tool can turn the seemingly complex into a symphony of simplicity. Decoding the Priority

In the vast expanse of quality control and process improvement, where the rivers of efficiency and excellence converge, the compass guiding businesses is selecting the right Six Sigma project. Join this exploration into the heart of optimization, discovering the intricacies of choosing a project that becomes the beacon for transformative change. Unveiling the Six Sigma

When working to understand customer requirements, there are three key areas we need to pay attention to. For a particular product or service, what are the must-haves or basic expectations? What are the needs that the customer may or may not have stated? From these needs and expectations, we must identify the key priorities to

There are four key data collection methods that we will discuss in this topic. They include direct observation, interviews, focus groups, and surveys. We use these data collection methods to gather voice of the customer data. Direct observation is always very powerful because we get to watch the actual interaction of the customer with a

In this chapter, we will discuss the use of data to understand our customer requirements. We need to translate those requirements into goals during the defined phase in the DMAIC cycle. There are many purposes for collecting the data. We would like to identify customer preferences and needs and any urgent problems that require immediate

In this chapter, we examine the voice of the customer process. It includes five basic phases, starting with defining the voice of customer process goals. Then we must identify the customers we will gather that information from. In the third phase, we develop a plan about how we’re going to collect the data in the